1. Introduction

Plenavix LLC is committed to providing high-quality Gaming PCs and ensuring customer satisfaction across the United States. This Return, Refund, and Cancellation Policy explains the terms and conditions under which orders placed on our website may be returned, refunded, or cancelled. By placing an order with us, you agree to the policies outlined below.

2. Eligibility for Returns

Products purchased from Plenavix LLC are eligible for return within thirty days of the delivery date. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as it was received. Products that show signs of use, damage not caused during shipping, or missing components may not be eligible for a return.

3. Return Request Process

To initiate a return, customers must contact the Plenavix LLC support team and provide their order number along with relevant details regarding the return request. Once the request is reviewed and approved, customers will receive return authorization instructions from our support team.

4. Return Shipping Address

Approved returns must be shipped only to the return address provided by Plenavix LLC at the time of authorization. Products sent back without prior approval or to an incorrect address may result in delays or rejection of the return request.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective product, a damaged item during transit, or an incorrect order shipped by Plenavix LLC. In such cases, we will work with the customer to provide a replacement or issue a refund as appropriate.

6. Refund Eligibility

Refunds are issued only after the returned product has been received and inspected by our team. The item must meet all return eligibility requirements before a refund is approved.

7. Refund Method

Approved refunds will be processed using the original payment method used at checkout. Plenavix LLC does not provide cash refunds or process refunds through alternative payment methods.

8. Refund Processing Time

Once a returned item has been received and approved, refunds are typically processed within seven business days. Please note that additional time may be required for the refunded amount to appear in your account, depending on your payment provider or financial institution.

9. Partial Refunds

In certain situations, partial refunds may be issued if a returned product is missing accessories, components, or original packaging, or if the item shows signs of damage not related to shipping. Any applicable deductions will be determined after inspection.

10. Order Cancellation

Orders may be cancelled only if they have not yet been shipped. Customers must contact the Plenavix LLC support team as soon as possible to request an order cancellation. Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

11. Defective or Incorrect Items

If a customer receives a defective, damaged, or incorrect Gaming PC or accessory, they should contact our support team immediately. Plenavix LLC will review the issue and offer a replacement or a full refund where applicable, in accordance with our policies.

12. Non-Returnable Items

Certain products may be non-returnable due to safety, hygiene, or regulatory reasons. Any such items will be clearly identified on the product page at the time of purchase.

13. Customer Support

For questions, assistance, or requests related to returns, refunds, or order cancellations, customers may contact us using the information provided below.

Business Name: Plenavix LLC

+1 904-309-2841

Support@plenavix.com

10737 New Kings Rd 107 Jacksonville, FL 32219

Business Hours: Monday to Friday, 9am to 5pm