At Plenavix, we want every customer to shop with complete confidence. If for any reason you are not fully satisfied with your Master Gaming PC purchase, our flexible refund and return policy ensures a safe, smooth, and hassle-free process from start to finish.

1. Eligibility for Returns

Items are eligible for return within 30 days of delivery.

To qualify for a return:

• Products must be unused, undamaged, and returned in their original packaging.

• Proof of purchase (such as an order number or receipt) is required.

⚠️ Please Note: Customized, clearance, or final-sale systems may not be eligible for return unless they arrive damaged, defective, or incorrect.

2. Damaged or Defective Items

If your Plenavix Gaming PC arrives damaged, defective, or with missing components, we’re here to help.

Please contact our support team within 7 days of delivery and provide:

• Clear photos of the product and packaging.

• A brief description of the issue.

Once verified, we’ll promptly arrange a replacement, repair, or full refund at no additional cost to you.

3. Refund Process

After your returned item is received and inspected, you’ll be notified of your refund status.

If approved, refunds are processed within 5–10 business days to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to our error (e.g., damaged, defective, or incorrect item).

4. Exchange Policy

If you wish to exchange your gaming PC for a different model or configuration:

• Initiate a return for your current product.

• Place a new order for the replacement model.

Our customer service team will assist you through each step to ensure a quick and seamless exchange.

5. How to Start a Return

To initiate a return or exchange, please contact our Plenavix Support Team at:
📧 support@plenavix.com

Include your order number, product name, and reason for the return. Our team will review your request and provide detailed instructions to complete the process efficiently.

6. Customer Responsibility

Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged upon arrival.

We strongly recommend using a trackable shipping service to ensure safe and verifiable return delivery.

📞 Contact Us

If you have any questions or concerns regarding refunds, returns, or exchanges, please reach out to our support team:

📧 Email: support@plenavix.com
📍 Address: 1218 Walton Blvd, Michigan 48307, USA
📞 Phone: 01634 830303
🌐 Website: www.plenavix.com